Table 2:
Characteristics of Patient Experience (PE) Surveys, Overall and By Survey
| Never Used CAHPS-PCMH Survey (N=41) | Currently Use CAHPS-PCMH Survey (N=33) | Previously Used CAHPS-PCMH Survey (N=31) | Overall (N=105) | |
|---|---|---|---|---|
| PE Survey | % (N) | % (N) | % (N) | % (N) |
| CAHPS+PCMH survey | 0% (0)* | 100% (33) * | 0% (0)* | 31% (33) |
| CAHPS survey | 24% (10) | 0% (0)* | 26% (8) | 17% (18) |
| Homegrown survey | 46% (19) | 0% (0)* | 36% (11) | 29% (30) |
| Other PE survey | 29% (12) | 0% (0)* | 36% (11) | 22% (23) |
| No PE survey at time of interview | 0% (0)* | 0% (0)* | 0.3% (1) | 0% (1) |
| Years Administering PE Survey | Mean (N) | Mean (N) | Mean (N) | Mean (N) |
| Administering any PE survey | 8.7 (41) | 7.8 (33) | 6.7 (31) | 7.8 (105) |
| Administering CAHPS-PCMH Survey | 0 (0)* | 5.8 (33) | 2.0 (28) | 4.1 (61) |
| Survey Vendor | % (N) | % (N) | % (N) | % (N) |
| Press Ganey | 32% (13) | 30% (10) | 26% (8) | 30% (31) |
| In house (or internal) | 39% (16) | 3% (1) | 32% (10) | 26% (27) |
| Other vendor | 27% (11) | 67% (22) | 39% (12) | 43% (45) |
| Missing or NA | 2% (1) | 0% (0) | 2% (1) | 2% (2) |
| Survey Mode of Administration | ||||
| Mail only | 7% (3) | 39% (13) | 26% (8) | 23% (24) |
| Mail with phone follow up | 2% (1) | 0% (0) | 2% (1) | 2% (2) |
| In office | 24% (10) | 3% (1) | 32% (10) | 20% (21) |
| Other modes | 61% (25) | 58% (19) | 35% (11) | 52% (55) |
| Missing or NA | 5% (2) | 0% (0) | 2% (1) | 3% (3) |
| Language of Survey | ||||
| English only | 34% (14) | 64% (21) | 52% (16) | 49% (51) |
| English and Spanish | 63% (26) | 36% (12) | 45% (14) | 50% (52) |
| Survey Reference period | ||||
| 12-month reference | 7% (3) | 48% (16) | 23% (7) | 25% (26) |
| Visit-based | 2% (1) | 27% (9) | 2% (1) | 10% (11) |
| Other reference | 12% (5) | 12% (4) | 0% (0) | 9% (9) |
| Survey does not use a reference period | 76% (31) | 0 (0%)* | 74% (23) | 51% (54) |
| Don’t know | 2% (1) | 12% (4) | 0% (0) | 5% (5) |
| Survey’s Narrative Response Option | ||||
| Included Any Narrative Response Option | 80% (33) | 48% (16) | 81% (25) | 70% (74) |
| Type of Narrative Response Option Used | ||||
| Comment text box only | 59% (24) | 42% (14) | 61% (19) | 54% (57) |
| Final open-ended question(s) only | 22% (9) | 6% (2) | 19% (6) | 16% (17) |
| Total | 41 | 33 | 31 | 105 |
NOTE:
*
indicates that the non-existence of a given survey was by definition.
Bold = highest column percentage.