Table 3.

Definitions of a priori themes

Domains	Definition in this study	Example factors
Outside of primary care practices based on the modified Rainbow Model of Integrated Care29
System	Refers to system factors that can influence the coordination and delivery of healthcare services	Healthcare policy Resource
Organisational	Refers to organisational factors that can influence the coordination and delivery of healthcare services	Regional alliances among organisations Network of organisations
Professional	Refers to professional (care provider) factors that can influence the coordination and delivery of healthcare services	Role and Identity Responsibility
Functional	Refers to ‘financial, management and information system’ factors that can influence the coordination and delivery of healthcare services	Finance Communication
Normative	Refers to cultural factors that can influence the coordination and delivery of healthcare services	Culture Believe
Within a primary care practice based on the modified Patient-Provider-Practice model37
Patient	Refers to patients seeking care in primary care settings	Expectation Socioeconomic status
Provider	Refers to family physicians or primary care physicians who deliver continuous and comprehensive care to everyone regardless their ages and health conditions in primary care settings	Knowledge Attitude Training
Practice	Refers to infrastructure, policy, workflow/protocols, etc.	Staff availability Capability