Table 3.
Baseline Provider Productivity, Wait Times, and Patient Satisfaction, by Randomization Status and Specialty
| Specialty | Outcome | Intervention [mean (SD)] |
Comparison [mean (SD)] |
P-value |
|---|---|---|---|---|
| Cardiology | Provider productivity | |||
| Visits per FTE | 67.36 (27.11) | 75.99 (33.30) | 0.007 | |
| RVUs per FTE | 100.51 (49.95) | 119.43 (50.62) | < 0.001 | |
| Patients per day per provider | 4.87 (1.97) | 3.52 (1.41) | < 0.001 | |
| Wait times | ||||
| Request to appointment day | 37.36 (13.82) | 27.30 (6.27) | < 0.001 | |
| Request to appointment made | 11.84 (8.42) | 9.74 (3.66) | < 0.001 | |
| Appointment made to appointment day | 25.51 (8.25) | 17.55 (4.37) | < 0.001 | |
| Patient satisfaction | ||||
| Easy | 0.41 (0.35) | 0.49 (0.28) | 0.015 | |
| Time that worked | 0.41 (0.34) | 0.50 (0.29) | 0.009 | |
| Knew what was expected | 0.44 (0.35) | 0.39 (0.28) | 0.198 | |
| Listened carefully | 0.45 (0.35) | 0.41 (0.27) | 0.158 | |
| Explained things | 0.46 (0.33) | 0.40 (0.28) | 0.091 | |
| Trust | 0.86 (0.24) | 0.92 (0.11) | < 0.001 | |
| Orthopedics | Provider productivity | |||
| Visits per FTE | 74.66 (15.91) | 75.61 (42.36) | 0.824 | |
| RVUs per FTE | 87.70 (16.93) | 89.87 (58.95) | 0.714 | |
| Patients per day per provider | 5.48 (1.42) | 3.63 (1.42) | < 0.001 | |
| Wait times | ||||
| Request to appointment day | 44.02 (24.43) | 27.80 (7.55) | < 0.001 | |
| Request to appointment made | 11.65 (13.72) | 8.99 (3.76) | 0.004 | |
| Appointment made to appointment day | 32.37 (16.20) | 18.81 (6.00) | < 0.001 | |
| Patient satisfaction | ||||
| Easy | 0.43 (0.31) | 0.43 (0.26) | 0.923 | |
| Time that worked | 0.41 (0.33) | 0.43 (0.24) | 0.589 | |
| Knew what was expected | 0.43 (0.31) | 0.40 (0.27) | 0.502 | |
| Listened carefully | 0.40 (0.30) | 0.43 (0.28) | 0.541 | |
| Explained things | 0.44 (0.31) | 0.44 (0.20) | 0.936 | |
| Trust | 0.82 (0.24) | 0.88 (0.21) | 0.040 | |
RVUs relative value units, FTE full-time equivalent
Wait times: request to appointment day represents the total wait time, request to appointment made represents the time between request for an appointment and appointment creation, and appointment made to appointment day represents the time between appointment creation and appointment day. Patient satisfaction: easy: “It was easy to get my appointment”; time that worked: “I got my appointment on a date/time that worked for me”; knew what was expected: “After I checked in for my appointment, I knew what to expect”; listened carefully: “My provider listened carefully to me”; explained things: “My provider explained things in a way that I could understand”; trust: “I trust this clinic for my healthcare needs”