Table 2.

Reasons for a patient reconsultation in the emergency department of Troyes Hospital and the Sainte Anne Army Training Hospital in Toulon, France in 2019.

Category	Reason for reconsultation	Total patients, n (%)
Healthcare-associated AEs	Reconsultation for the same health problem due to an initial diagnosis error, insufficient care or inappropriate treatment prescribed during the first consultation	309 (9.5)
Aggravation	The reason for the second visit is the same and the initial care is correct, but the patient presents an aggravation or a recurrence, foreseeable or not, leading them to consult again	1,232 (37.9)
Mandated visit	The second visit is due to the impossibility of outpatient follow up as planned and accepted by the patient during the first consultation	347 (10.7)
Left without waiting	The patient did not stay until the end of the initial care and returned for the same reason	317 (9.8)
Recall	The second consultation to the ED is planned during the first visit in order to carry out a clinical reassessment, an additional examination or to seek the medical opinion of a specialist	312 (9.6)
Unrelated	The reason for the second consultation has no connection with the first visit and is covered by a different treatment	704 (21.7)
Non-medical	The reason for consultation is not of a medical nature but relates to a social problem (including lack of housing and lack of medical help at home)	25 (0.8)
Total		3,246 (100.0)