| Current motivation: |
Mobile and video calls are increasingly difficult, and his teenage children are disengaging from ineffective communication |
Increasing difficulty when conversing with customers at markets |
| Current pain point: |
Impact of hearing loss on his ability to manage his work-related communications, potential disruption to his work to address hearing needs |
Impact of hearing loss on her few but vital occasions to converse with customers, conflict between freedom of lifestyle and work commitments with access to clinical care |
| Help seeking history: |
Trialed hearing aids 2 years ago, gave up as he did not feel devices delivered enough over the two clinic appointments attended |
She has 5-year-old hearing aids that worked well for a couple of years but lost the habit of wearing them after one stopped working and she did not have the motivation to sort the issue |
| Access to clinic: |
Works in the CBD but is very busy |
Lives 40 km away from town, does travel twice a week to the town for errands and socializing |
