Table 4. Comparison between the appointment-related factors across the items of SUTAQ tool.

*P-value calculated using Mann-Whitney test

**P-value calculated using Kruskal-Wallis test

SUTAQ: Service User Technology Acceptability Questionnaire

	Perceived benefits	Privacy and discomfort	Personnel concerns	Satisfaction	Kit as substitution
	Mean rank
First appointment
Yes	149.74	151.6	160.11	129.2	161.09
No	131.86	131.38	129.2	149.83	128.95
P-value*	0.126	0.082	0.009	0.105	0.006
Reason for appointment
New complaint	131.35	139.45	135.97	123.69	141.32
Follow-up	138.01	138.22	136.51	136.58	133.3
Investigations results	137.47	132.78	132.46	143.52	145.35
Other	110.96	110.32	139.32	115.96	91.36
P-value**	0.633	0.598	0.982	0.408	0.111