Table 3.
Aspect of Satisfaction in Speech-Language Teletherapy
| Item No. | Statement | Strongly Agree (5) | Agree (4) | Neutral (3) | Disagree (2) | Strongly Disagree (1) |
 (s) |
Correlation with Overall Satisfaction, r | |
|---|---|---|---|---|---|---|---|---|---|
| Usefulness of teletherapy | 0.51 | ||||||||
| 1 | Teletherapy improves my access to speech therapy services. | 7 (21.2%) | 23 (69.7%) | 2 (6.1%) | 1 (3.0%) | 0 (0.0%) | 4.09 (0.63) | ||
| 2 | Teletherapy saves me time traveling to the clinic. | 11 (33.3%) | 20 (60.6%) | 1 (3.0%) | 1 (3.0%) | 0 (0.0%) | 4.24 (0.66) | ||
| 3 | Teletherapy is an acceptable way to receive speech therapy services. | 9 (27.3%) | 16 (48.5%) | 6 (18.2%) | 1 (3.0%) | 1 (3.0%) | 3.94 (0.93) | ||
| Ease of utilization and learning | 0.49 | ||||||||
| 4 | The chosen teletherapy application (Zoom, Google Meet, etc.) was simple to use. | 7 (21.2%) | 22 (66.7%) | 3 (9.1%) | 1 (3.0%) | 0 (0.0%) | 4.06 (0.66) | ||
| 5 | I learn to use this teletherapy application easily. | 7 (21.2%) | 22 (66.7%) | 2 (6.1%) | 2 (6.1%) | 0 (0.0%) | 4.03 (0.73) | ||
| 6 | I believe I could become productive quickly by using this teletherapy application. | 3 (9.1%) | 19 (57.6%) | 8 (24.2%) | 2 (6.1%) | 1 (3.0%) | 3.64 (0.86) | ||
| 7* | This teletherapy application was too complicated. | 4 (12.1%) | 19 (57.6%) | 7 (21.2%) | 3 (9.1%) | 0 (0.0%) | 3.73 (0.80) | ||
| 8 | This teletherapy application was interesting. | 4 (12.1%) | 16 (48.5%) | 10 (30.3%) | 3 (9.1%) | 0 (0.0%) | 3.64 (0.82) | ||
| 9* | This teletherapy application causes stress. | 6 (18.2%) | 19 (57.6%) | 4 (12.1%) | 4 (12.1%) | 0 (0.0%) | 3.82 (0.88) | ||
| Application interface | 0.42 | ||||||||
| 10 | Interaction using this teletherapy application was pleasant. | 4 (12.1%) | 18 (54.5%) | 6 (18.2%) | 5 (15.2%) | 0 (0.0%) | 3.64 (0.90) | ||
| 11 | I like using this teletherapy application. | 4 (12.1%) | 17 (51.5%) | 8 (24.2%) | 4 (12.1%) | 0 (0.0%) | 3.64 (0.86) | ||
| 12 | This teletherapy application is simple and easy to understand. | 5 (15.2%) | 20 (60.6%) | 5 (15.2%) | 3 (9.1%) | 0 (0.0%) | 3.82 (0.81) | ||
| 13 | This teletherapy application is able to do everything I need. | 3 (9.1%) | 14 (42.4%) | 12 (36.4%) | 4 (12.1%) | 0 (0.0%) | 3.48 (0.83) | ||
| Interaction quality | 0.46 | ||||||||
| 14 | I was satisfied with the quality of the pictures using this teletherapy application. | 3 (9.1%) | 18 (54.5%) | 9 (27.3%) | 3 (9.1%) | 0 (0.0%) | 3.64 (0.78) | ||
| 15 | I could hear the clinician clearly using this teletherapy application. | 3 (9.1%) | 19 (57.6%) | 8 (24.2%) | 3 (9.1%) | 0 (0.0%) | 3.67 (0.78) | ||
| 16 | I was able to use various features of this teletherapy application such as chat, and annotate to take part in the speech therapy session. | 5 (15.2%) | 17 (51.5%) | 8 (24.2%) | 3 (9.1%) | 0 (0.0%) | 3.73 (0.84) | ||
| Reliability | 0.40 | ||||||||
| 17 | Using this teletherapy application, I could see the clinician as well as if we met in person. | 5 (15.2%) | 20 (60.6%) | 5 (15.2%) | 5 (15.2%) | 0 (0.0%) | 3.64 (0.86) | ||
| 18 | Whenever I made a mistake when using this teletherapy application, I could recover and rectify it easily and quickly. | 2 (6.1%) | 15 (45.5%) | 13 (39.4%) | 3 (9.1%) | 0 (0.0%) | 3.49 (0.76) | ||
| 19 | This teletherapy application clearly gave error messages and troubleshooting recommendations. | 2 (6.1%) | 14 (42.4%) | 14 (42.4%) | 3 (9.1%) | 0 (0.0%) | 3.45 (0.75) | ||
| 20 | I was able to express myself clearly to my clinician. | 3 (9.1%) | 23 (69.7%) | 6 (18.2%) | 1 (3.0%) | 0 (0.0%) | 3.85 (0.62) | ||
| 21 | I was able to understand the clinician clearly. | 3 (9.1%) | 23 (69.7%) | 6 (18.2%) | 1 (3.0%) | 0 (0.0%) | 3.85 (0.62) | ||
Notes: Items that were marked (*) were negatively worded in the questionnaire. Responses for those items were reverse coded for calculating means and standard deviations. All correlational analyses of the overall satisfaction in SLT services and different aspects of teletherapy were found significant with p<0.05.