TABLE 2.

Items and Abbreviations From CG-CAHPS Core Domains

Scales and Items	Item Abbreviation
How Well Your Providers Communicate
How often did this provider show respect for what you had to say?	Respect
How often did this provider listen carefully to you?	Listen
How often did this provider give you easy to understand information about these health questions or concerns?	Information
How often did this provider explain things in a way that was easy to understand?	Understand
How often did this provider spend enough time with you?	Spend enough time
How often did this provider seem to know the important information about your medical history?	Medical history
Getting Timely Care, Appointments, and Information
When you phoned this providers office during regular office hours, how often did you get an answer to your medical question that same day?	During office hours
When you phoned this providers office after regular office hours, how often did you get an answer to your medical question as soon as you needed?	After office hours
How often did you see this provider within 15 min of your appointment time?	Timely
When you phoned this providers office to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?	Urgent care
When you made an appointment for a check-up or routine care with this provider, how often did you get an appointment as soon as you needed?	Routine care
Helpful, Courteous, and Respectful Office Staff
How often were clerks and receptionists at this providers office as helpful as you thought they should be?	Helpful office staff How
often did clerks and receptionists at this providers office treat you with courtesy and respect?	Courtesy and respectful
Provider Rating	Provider Rating
Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider?

CG-CAHPS indicates Consumer Assessment of Healthcare Providers and Systems Clinician and Group adult survey.