TABLE 4.

Reliabilities of the Recommended Minimum Communication, Access, and Courteous and Helpful Office Staff Reduced Domains

Domain and Item Subsets	Site-level Reliability					Site-level Sample Size Associated With Reliability at 0.70
	ACO	PCMH	Physician Group: Physician	Physician Group: Practice	Safety Net	ACO PCMH		Physician Group: Physician	Physician Group: Practice	Safety Net
Provider Communication (Original domain)	0.80	0.80	0.95	0.97	0.87	210	265	111	90	78
Understand, Spend enough time	0.79	0.87	0.95	0.96	0.85	221	155	116	97	90
Listen, Spend enough time	0.78	0.70	0.95	0.97	0.86	235	447	111	91	82
Access (Original domain)	0.77	0.88	0.95	0.96	0.84	250	141	117	102	93
Routine care, Timely	0.94	0.87	0.97	0.98	0.91	53	156	68	61	51
During office hours, Timely	0.91	0.89	0.97	0.98	0.82	79	126	65	55	109
Courteous and Helpful Office Staff (Original domain)	0.87	0.85	0.95	0.97	0.55	127	189	190	194	405
Helpful office staff	0.85	0.83	0.95	0.96	0.39	141	219	168	150	791
Courteous and respectful	0.84	0.82	0.93	0.96	0.66	152	236	193	212	254

ACO indicates Accountable Care Organization; PCMH, patient-centered medical home.