TABLE 5.

Correlations Between the Recommended Communication, Access, and Courteous and Helpful Office Staff Reduced Domains With the Original Domains and Overall Provider Rating

Domain and Item Subsets	Site-level Correlations With the Original Domain				Site-level Correlations With Overall Provider Rating
	ACO	Physician Group: Physician	Physician Group: Practice	Safety Net	ACO	Physician Group: Physician	Physician Group: Practice	Safety Net
Provider Communication	—	—	—	—	0.86	0.88	0.87	0.86
Understand, Spend enough time	0.97	0.97	0.98	0.98	0.84	0.81	0.82	0.82
Listen, Spend enough time	0.97	0.99	0.98	0.98	0.83	0.82	0.81	0.81
Access	—	—	—	—	0.65	0.58	0.64	0.50
Routine care, Timely	0.80	0.82	0.86	0.83	0.57	0.31	0.40	0.57
During office hours, Timely	0.84	0.86	0.94	0.91	0.59	0.37	0.49	0.51
Courteous and Helpful Office Staff	—	—	—	—	0.67	0.53	0.51	0.04
Helpful office staff	0.98	0.99	0.99	1.00	0.65	0.52	0.50	0.00
Courteous and respectful	0.97	0.98	0.98	1.00	0.66	0.54	0.50	0.07

ACO indicates Accountable Care Organization.