Table 4.

Data coded to resilience factors.

Resilience factor	Description of data coded to this resilience factor
Social capital	This category included descriptions about social connection, relatedness, or empathy between people, for example, expressions of friendship and friendly encounters such as peers offering encouragement to each other, referring to each other as friends, thanking peers for trusted friendships, and describing the value of these friendships.
Sense of belonging	This category included (1) people joining and posting messages seeking to belong to this community, for example, introducing themselves and telling their story; (2) posts that tell others that they belong; and (3) posts that reference the forum as a beneficial place, perhaps discussing features of the forum as if it is a physical place, and testimonials about forum benefits.
Learning and knowledge	This category included (1) giving knowledge, for example, strategies for coping with symptoms, including from lived experiences; (2) requests for advice or information, for example, how to access services; and (3) sharing web-based resources.
Self-efficacy	This category included descriptions relating to control or loss of control: (1) expressions relating to using the forum as a step to gain or regain control; (2) asking others on the forum to “hold them accountable”; and (3) where people tell their story to unload, sometimes with discussion suggesting that this helps to move on.
Adaptive capacity	This category included descriptions about how interacting on the forum has changed their activity, attitude, feeling, or knowledge.