Table 5.

Profiles in NPO: a summary.

Profile 1 Senior volunteers	More than 4 years collaborating in the NPO and less than 2 years working in their project. They report very high levels of job satisfaction and perception of performance. Role conflict, role ambiguity, and role overload reported levels are quite low: - Based on their perceptions, they do not have to deal with duties of contradictory positions (role conflict). - They consider they have received clear information about their tasks and their methods, or at least it is not considered a problem (role ambiguity). - They do not consider they have problems dealing with all their work (role overload).
Profile 2 Long-term paid staff	More than 13 years working in the NPO, more than 5 years working on their current project. They report medium levels of job satisfaction and medium–low performance. Role conflict, role ambiguity, and role overload reported levels are quite high: - Based on their perceptions, they consider that they have dealt with duties of contradictory positions (role conflict). - They consider they do not have clear information about their tasks and their methods, or at least, which affects their work (role ambiguity). - They also report very high levels of role overload, they do not have enough resources (for example, time) to deal with all their work (role overload). - Probably, they are the most affected by professionalization-related organizational changes.
Profile 3 Volunteers and recent paid staff	Less than 4 years working/collaborating in the NPO, < 2 years working in their current projects. They report medium-high levels of job satisfaction and performance. Role conflict, role ambiguity, and role overload reported levels are quite low but higher than in profile 1. - Based on their perceptions, they do not have to deal with duties of contradictory positions (role conflict). - They consider they have received clear information about their tasks and their methods, or at least it is not considered a problem (role ambiguity). - They do not consider they have problems dealing with all their work (role overload).