Table 6.

Evaluation criteria used (adapted from Ref. [39]).

System Dimension	Evaluation Criterion	Definition
Goal	Efficacy	The degree to which the artefact produces its desired effect.
	Generality	The broader the goal addressed by the artefact, the more general the artefact.
	Validity	The degree to which the artefact works correctly, i.e. correctly achieves its goal.
Environment	Consistency with organization – Utility	Measures the quality of the artefact in practical use.
	Consistency with organization – Fit with Organization	Characterizes the alignment of the IS artefact with its organizational environment.
	Consistency with technology – Harnessing of Recent Technologies	Considers if the artefact is a new layer built on new IT artefacts.