Table 3.
The quality of patient counselling in Finnish pharmacies (n = 292) in three simulated patient scenarios.
| Total score | Quality of medication counselling |
Scenario 1 (Burana®, ibuprofen, direct product request, OTC medicine) n = 96% (n) |
Scenario 2 (Pronaxen®, naproxen, direct product request, BTC medicine) n = 98% (n) |
Scenario 3 (nasal spray) n = 98% (n) |
|---|---|---|---|---|
| 0 | No counselling | 68 (65) | 13 (13) | 1 (1) |
| 1–2 | Poor quality | 19 (18) | 32 (31) | 42 (41) |
| 3–4 | Moderate quality | 11 (11) | 35 (34) | 50 (49) |
| 5–6 | High quality | 2 (2) | 20 (20) | 7 (7) |
| Maximum score 6 | 1 (1) | 5 (5) | 0 (0) | |
| Mean score | mean (±SD) | mean (±SD) | mean (±SD) | |
| Mean total score 0–6 | 0.81 (1.45) | 2.82 (1.80) | 2.67 (1.14) | |
| Mean score for the categories: Need assessment Instructions for use |
0.55 (1.04)a 0.26 (0.55)a |
1.37 (1.08)b 1.45 (1.05)b |
1.47 (0.71) b 1.20 (0.87) b |
|
a
Score range for the Need assessment 0–4, Instruction for use 0–2.
b
Score range for the Need assessment 0–3, Instruction for use 0–3.