Accuracy of Delivery		1	2	3	4	5
1.	Purchased products via Shopee Applications are delivered during the stipulated delivery time.
2.	The speed of delivery that has be made by Shopee Express influencing of my level of satisfaction and brand loyalty to Shopee Applications.
3.	Shopee Express delivers goods or in-package services to customers according to the time promised in the Shopee Application.
4.	Shopee Express delivery services help me accomplish things more quickly purchasing process in Shopee Applications.
5.	Shopee Express follows the Shopee Application display and delivers securely.
Prices of Delivery		1	2	3	4	5
1.	The price charged affecting brand loyalty in my level of satisfaction toward Shopee Applications.
2.	The delivery prices made by Shopee Express in Shopee Applications is low compared to other online application.
3.	The preferences of price offered by sellers in Shopee Application.
4.	The delivery price set of Shopee Applications is reasonable with the weight of item or parcel.
5.	I think the satisfaction with the delivery price of using the Shopee application affects my loyalty to it.
Information Quality		1	2	3	4	5
1.	The information on the Shopee Applications is straightforward.
2.	The information on the Shopee Applications is recent.
3.	For buying decisions, Shopee Applications information is complete.
4.	Shipping information of Shopee Express in Shopee Applications is appropriate and accurate.
5.	Information provided about service in Shopee Applications is appropriate and correct.
Ease of Payment		1	2	3	4	5
1.	Payment method of Shopee Applications is regarded as very compact, easy to use and understand, and also offering numbers of payment alternative.
2.	Shopee Applications offers many methods of payment such as bank transfers, Shopee Pay, COD and third-party.
3.	I will continue to use ShopeePay in Shopee Application even though the transaction fees of other e-money providers are lower.
4.	I can complete a transaction quickly in Shopee Applications.
5.	I find Shopee Applications payment is easy to navigate.
Security of Payment		1	2	3	4	5
1.	Symbols and messages that signal the site is safe appear on the Shopee Application payment.
2.	The Shopee Application informs me of the security of personal information when making the payment.
3.	The Shopee Application guarantees that sensitive information is not shared with others.
4.	I feel comfortable to provide credit card details on this Shopee Applications payment.
5.	There are ample security features on the Shopee Applications payment.