Table A1.
Q1 |
Doctors and nurses at my outpatient clinic * are friendly. Family physician/pediatrician, nurse and other staff members at my outpatient clinic are nice and try to make me feel good. |
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Q2 |
Attending the outpatient clinic does not scare me. When I visit my family physician/pediatrician, the clinic environment does not frighten me and I feel comfortable and safe. |
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Q3 |
Doctors, nurses, and receptionists at the Santaros ** outpatient clinic/daycare clinic are friendly and helpful. When I see a doctor in the hospital or day hospital, I feel good. They take care of me and explain about upcoming procedures and tests. |
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Q4 |
I was explained about my illness in an easy to understand way. I was explained about my condition, results of my tests and how I will be treated. |
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Q5 |
During my admission(s) in the hospital, I felt that I was cared for. When I was admitted to the hospital, doctors, nurses and other staff members were friendly, tried to help me and made me feel good. |
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Q6 |
I received help to continue my normal everyday activities. I was given an opportunity to continue my education while being in the hospital or at home. I received help to continue my education in a different way in case this was required. |
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Q7 |
I felt that during my rehabilitation I received help to become stronger. I generally liked my rehabilitation process. I felt that there was an effort made to make me feel good, to restore my strength and my mood. |
* In the original language (Lithuanian) this referrers to primary care outpatient clinics. ** Santaros clinics is the tertiary care center where patients were managed for their primary disease.