Table 3.
The normalized relation matrix.
| Success | Readability | Effectiveness | Engagement | Availability | Satisfaction | |
|---|---|---|---|---|---|---|
| Success | 0.037864 | 0.037864 | 0.037864 | 0.037864 | 0.037864 | 0.037864 |
| Readability | 0.019311 | 0.037864 | 0.019311 | 0.037864 | 0.013253 | 0.015903 |
| Effectiveness | 0.037864 | 0.018932 | 0.037864 | 0.018932 | 0.018554 | 0.018554 |
| Engagement | 0.019311 | 0.012117 | 0.018932 | 0.037864 | 0.016282 | 0.017039 |
| Availability | 0.01969 | 0.037864 | 0.019311 | 0.037864 | 0.037864 | 0.01401 |
| Satisfaction | 0.01969 | 0.037864 | 0.019311 | 0.037864 | 0.037864 | 0.037864 |