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Factor loading of extracted variables.
| Main Components | Item | Factor Loading | CR |
|---|---|---|---|
| Success | C1 | 0.697 | 0.083 |
| C2 | 0.618 | ||
| C3 | 0.808 | ||
| Readability | C4 | 0.776 | 0.003 |
| C5 | 0.833 | ||
| C6 | 0.636 | ||
| Effectiveness | C7 | 0.612 | 0.010 |
| C8 | 0.769 | ||
| C9 | 0.637 | ||
| Engagement | C10 | 0.755 | 0.034 |
| C11 | 0.792 | ||
| C12 | 0.685 | ||
| Availability | C13 | 0.822 | 0.020 |
| C14 | 0.791 | ||
| C15 | 0.650 | ||
| C16 | 0.639 | ||
| Satisfaction | C17 | 0.801 | 0.087 |
| C18 | 0.717 | ||
| C19 | 0.713 |
