Table 3.

Pattern of use of teleclinic

Questions	n (%)
Did you or any of your relatives use teleclinic during COVID-19 pandemic?
Yes, I did	711 (44.9%)
Yes, some of my relatives	377 (23.8%)
No, neither me nor any of my relatives	495 (31.3%)
How many times did you/your relatives use teleclinic?
0	493 (31.2%)
1	421 (26.6%)
More than 1	667 (42.2%)
What method was used in your/your relatives teleclinic appointment?
Telephone	967 (61.1%)
Video conference	40 (2.5%)
Both	106 (6.7%)
Did not use it	470 (29.7%)
For what reason did you/your relatives use teleclinic?
New complaint	431 (27.3%)
Follow-up	204 (12.9%)
Emergency situation	160 (10.1%)
Refill medication	208 (13.2%)
COVID-19–related medical issues	129 (8.2%)
Did not use it	449 (28.4%)
What was the outcome or treatment from the teleclinic consultation?
Reassurance and self-management	519 (32.8%)
Prescribed drugs	460 (29.1%)
Appointment	125 (7.9%)
Send ambulance	28 (1.8%)
Did not use it	448 (28.4%)
In your opinion what are the disadvantages of teleclinic?
Poor communication	293 (18.5%)
Inadequate assessment/treatment	548 (34.6%)
patient cannot explain her/his complaint clearly	726 (45.9%)
patient cannot feel it like a real doctor	350 (22.1%)
In your opinion what are the advantages of teleclinic?
Shorter wait/no wait	625 (39.5%)
Less chance of catching illness	543 (34.3%)
Low-cost	376 (23.8%)
Convenience	931 (58.8%)
Would you recommend teleclinic to someone else?
Definitely	669 (42.4%)
Probably	621 (39.4%)
Not sure	287 (18.2%)

Values are presented as number (%)