Table 3.
Social and Cognitive Congruence questionnaire for Students and Tutors
| Items | Students | Tutors | ||
|---|---|---|---|---|
| Mean | SD | Mean | SD | |
| Same knowledge base * | 4.08 | 0.84 | 3.89 | 1.05 |
| Similar language * | 4.67 | 0.68 | 4.33 | 0.71 |
| Preferring informal contact * | 4.14 | 1.10 | 4.44 | 0.88 |
| Student wasn’t afraid to tell tutor if they didn’t understand anything * | 4.78 | 0.72 | 4.44 | 0.53 |
| Being interested in students’ needs and problems ** | 4.75 | 0.55 | 4.56 | 0.73 |
| Helping students ** | 4.89 | 0.40 | 4.78 | 0.44 |
| Tutor was able to explain students the topics based ** | 4.86 | 0.49 | 4.67 | 0.50 |
| Taking time for questions ** | 4.83 | 0.56 | 4.56 | 0.73 |
| Supportiveness of student tutor ** | 4.83 | 0.56 | 4.78 | 0.44 |
| Showing empathy ** | 4.83 | 0.45 | 4.89 | 0.33 |
| Being interested in student as learner ** | 4.72 | 0.61 | 4.78 | 0.44 |
| Effectiveness of the student tutor ** | 4.42 | 0.77 | 4.00 | 0.71 |
| Being open and approachable ** | 4.89 | 0.40 | 4.78 | 0.44 |
| Helpful and constructive feedback ** | 4.42 | 0.77 | 3.75 | 0.89 |
| Seeing tutor as role model ** | 3.89 | 0.85 | 3.67 | 0.87 |
| Stress-free and relaxing learning atmosphere * | 4.83 | 0.45 | 4.78 | 0.44 |
| Being interested in students ** | 3.89 | 1.01 | 4.33 | 0.50 |
| Easy and informal communication * | 4.81 | 0.47 | 4.67 | 0.50 |
| Trustful learning base ** | 4.69 | 0.62 | 4.56 | 0.53 |
| Creating open and non-judgmental learning environment * | 4.83 | 0.45 | 4.67 | 0.50 |
| Successfully passed the course ** | 3.86 | 1.29 | / | / |
| Effectiveness of tutorial ** | 4.86 | 0.42 | 4.44 | 0.73 |
Annotation: * = Item of cognitive congruence, ** = Item of social congruence. Successfully passed the course could not be recoded to a student version