Table 2. Nurses’ perception of the quality of nursing care according to each class, Lisbon, Portugal, 2021.
| Classes | Example of participant responses |
|---|---|
|
Class 1
Quality of Care |
It is the provision of care that complies with all the rules and procedures of the institution, based on recent scientific content and updating of professionals. (FG1, N4) It is to meet the needs and expectations of patients and the contents that define good practice and quality, providing safe and effective care. (FG1, N8) |
|
Class 2
Audit process |
Objectively measuring acts to guarantee and ensure the basic posture of the entire team across the board [...] providing moments of learning and better knowledge of processes and services. (FG1, N8) It allows giving feedback and having margin of progression, opportunity to improve. (FG2, N13) |
|
Class 3
Supervisory process |
They are an engine for transmitting knowledge; reflection facilitates the implementation of improved actions and can be a guiding principle in improving care. (FG2, N15) Structured for peers where the supervisor supports and monitors during the provision of care, identifies actions to improve care; also, the supervisee must stipulate meeting times with the supervisor to receive feedback and involvement in the process and results. (FG1, N6) |
|
Class 4
Profile of Supervisor |
Be a leader in conflict management with the perspective of professional helping and personal growth by promoting self-growth. (FG1, N7) |
|
Class 5
Model of audit |
Having the ability to support, accompany in moments and know how to explain what is happening, stipulate feedback and involvement in the process and result. (FG1, N6) |
|
Class 6
Supervision Clinic |
Monitoring within the area of expertise according to the objectives, for professional construction throughout the career. (FG2, N10) Global process that allows adapting the learning curve individualized and sustained over time of good practice. (FG1, N3) Logic of reflection on the phenomenon in which there is sharing of values related to the profession and organization. (FG1, N7) |