Table 3.
Treatment Participants’ Satisfaction and Alliance Ratings for Woebot (n=67)
| Possible range | Mean (SD) | |
|---|---|---|
| Client Satisfaction Questionnaire (8 items) | 1–4 | |
| How would you rate the quality of service you have received? | 8–32 | 3 (0.83) |
| Did you get the kind of service you wanted? | 2.73 (0.75) | |
| To what extent has our program met your needs? | 2.53 (0.92) | |
| If a friend were in need of similar help, would you recommend our program to him or her? | 2.88 (0.81) | |
| How satisfied are you with the amount of help you have received? | 2.76 (0.78) | |
| Have the services you received helped you to deal more effectively with your problems? | 2.77 (0.73) | |
| In an overall, general sense, how satisfied are you with the service you have received? | 2.74 (0.84) | |
| If you were to seek help again, would you come back to our program? | 2.85 (0.87) | |
| Total score | 22.3 (5.7) | |
| Working Alliance Inventory-Short Revised | ||
| Agreement with treatment goals (4 items) | 1–5 | 2.93 (1.49) |
| Agreement with treatment tasks (4 items) | 1–5 | 2.66 (1.31) |
| Affective bond formation in treatment (4 items) | 1–5 | 3.33 (1.57) |
| Total score | 1–5 | 2.97 (1.35) |
Higher numbers indicate more higher satisfaction and higher alliance. One participant did not respond to the satisfaction and alliance questionnaires.
SD, standard deviation.
Suharwardy. Randomized controlled trial of a postpartum mental health chatbot. Am J Obstet Gynecol Glob Rep 2023.