The positive impacts and unintended negative impacts of telehealth in cancer care need further assessment as new services are commissioned and designed. The meaningful involvement of the patient community is vital to ensure that patient needs and preferences are being met with these services.

The patient experience of telehealth is shaped by many factors including socioeconomic background, age, race, where the patient lives, and personal preference. Taking these factors into account when planning or shaping telehealth provision may help to optimize the modality for all patients.

A framework for the inclusion of the patient in the development, implementation, monitoring, and evaluation of telehealth in cancer care is detailed. Patient advocates have knowledge of the patient community and expertise in healthcare systems and policy formulation and as such are well placed to work with other stakeholders as equal partners in shaping telehealth solutions in cancer care.