Table 1.

Methods used to observe the implementation processes.

Method	Service	Staff involved	Attendance	Details
Case review or intake meeting	headspace Camperdown	All clinical staff, service manager, and research officer	Weekly	Meetings involved collaboratively reviewing client progress and triaging recent client intakes. The HITa was used to display client clinical information for team discussion.
Peer review meeting	Mind Plasticity	All clinical staff, service manager, and research officer	Monthly	Meetings involved discussion and review of client or patient progress and discussion of research projects and other collaborations when relevant (including the implementation of the HIT).
Weekly administration meeting	Mind Plasticity	Practice manager and research officer	Weekly	Meeting involved an update or discussion on the progress of the HIT implementation. This included any new developments within the service, issues or challenges, questions, or feedback from staff using the HIT.
Email correspondence and other interactions	headspace Camperdown and Mind Plasticity	All service staff	When required	All service staff were provided with the research officer’s contact details and were encouraged to contact them with any questions or feedback regarding the implementation of the HIT.

^aHIT: health information technology.