Table 3.
Comparison of distribution for expectation, perception, and satisfaction for each statement.
| Measurement statementsa | Expectation | Perception | Satisfaction gap, mean (95% CI) | Z statisticb | P valueb | ||
|
|
Score 4-5c (%) | Median (IQR) | Score 4-5c (%) | Median (IQR) |
|
|
|
| Q1 | 92.2 | 5 (1) | 88.9 | 5 (1) | –0.21 (–0.27 to –0.14) | –6.08 | <.001 |
| Q2 | 89.8 | 5 (1) | 90.0 | 5 (1) | –0.07 (–0.13 to 0.00) | –1.98 | .049 |
| Q3 | 92.6 | 5 (1) | 78.2 | 4 (1) | –0.39 (–0.48 to –0.30) | –8.29 | <.001 |
| Q4 | 93.7 | 5 (1) | 87.8 | 4 (1) | –0.26 (–0.33 to –0.19) | –6.94 | <.001 |
| Q5 | 93.0 | 5 (1) | 81.3 | 4 (1) | –0.36 (–0.44 to –0.28) | –7.88 | <.001 |
| Q6 | 93.7 | 5 (1) | 89.3 | 5 (1) | –0.21 (–0.27 to –0.14) | –5.84 | <.001 |
| Q7 | 95.0 | 5 (1) | 89.1 | 5 (1) | –0.26 (–0.33 to –0.19) | –6.88 | <.001 |
| Q8 | 95.2 | 5 (1) | 91.3 | 5 (1) | –0.21 (–0.28 to –0.15) | –6.36 | <.001 |
| Q9 | 93.2 | 5 (1) | 88.0 | 4 (1) | –0.27 (–0.34 to –0.19) | –6.68 | <.001 |
| Q10 | 92.4 | 5 (1) | 88.7 | 4 (1) | –0.23 (–0.31 to –0.16) | –6.27 | <.001 |
| Q11 | 94.3 | 5 (1) | 89.8 | 5 (1) | –0.24 (–0.31 to –0.17) | –6.53 | <.001 |
| Q12 | 93.7 | 5 (1) | 89.3 | 5 (1) | –0.22 (–0.29 to –0.15) | –6.12 | <.001 |
| Q13 | 94.8 | 5 (1) | 90.4 | 5 (1) | –0.24 (–0.30 to –0.17) | –6.83 | <.001 |
| Q14 | 94.3 | 5 (1) | 88.7 | 4 (1) | –0.27 (–0.34 to –0.20) | –7.26 | <.001 |
| Q15 | 95.0 | 5 (1) | 90.4 | 5 (1) | –0.24 (–0.31 to –0.17) | –6.44 | <.001 |
| Q16 | 92.8 | 5 (1) | 79.3 | 4 (1) | –0.48 (–0.57 to –0.39) | –9.35 | <.001 |
aRefer to Multimedia Appendix 1 for measurement statements.
bWilcoxon signed rank test.
cCaregivers scoring 4 and 5.