Table 3.
Non-consumers future purchasing behavior*.
| Items | N (%) |
|---|---|
| Services that if provided by online pharmacies the non-consumers would consider purchasing from online pharmacies in the future?** | |
| Providing medical consultation services and quick communication with pharmacist | 187 (83.1) |
| Ensure delivering products in good condition and taking responsibility for any damage | 149 (66.2) |
| Providing services to ensure that the purchased product doesn’t interfere with your medications or health condition | 148 (65.8) |
| Ensure the delivery of products within a short and specific period of time | 141 (62.7) |
| Offering simple instructions on how to use purchased products and its side effects | 136 (60.4) |
| Direct delivery through pharmacy without using delivery companies, because their delivery conditions are not guaranteed | 137 (60.9) |
| Providing after-sales services, such as return and exchange services | 132 (58.7) |
| Free delivery of products, with no objection on having a minimum charge for delivery | 126 (56.0) |
| Having a licensed local warehouse for international pharmacies and deliver from these warehouses | 117 (52.0) |
| Providing medication refill service | 110 (48.9) |
| Providing the service of dispensing and delivering medicines prescribed by hospitals and medical centers | 107 (47.6) |
| Constantly updating information about the available medications in online pharmacy | 104 (46.2) |
| What products will you purchase from online pharmacies in the future?** | |
| Personal care and hygiene products (body, hair, oral health and shaving products) | 182 (80.9) |
| Dietary and herbal supplements and diet products (natural vitamins and minerals) | 155 (68.9) |
| Nonprescription medications (analgesics and antacids, etc.) | 129 (57.3) |
| Beauty care products (make-up, accessories and lenses) | 120 (53.3) |
| Medical equipment (blood pressure or blood glucose monitors, etc.) | 112 (49.8) |
| Baby care products (milk, baby food, nappies and changing supplies, etc.) | 98 (43.6) |
| Lifestyle medications (contraceptives and health boosters) | 78 (34.7) |
| Prescription medications (antibiotics, diabetic medication, chronic diseases and psychiatric medication, etc.) | 77 (34.2) |
*
These questions were asked to participants who have not purchased from OPs only (n = 225/487).
**
Selection of multiple options was allowed for this question.