Table 3.

Reliability and validity statistics.

Latent variables	Cronbach α	Composite reliability	Average variance extracted
Behavioral intention to use	.89	0.93	0.81
Resistance to change	.87	0.91	0.72
Performance expectancy	.88	0.92	0.75
Social influence	.88	0.93	0.81
Work overload	.91	0.94	0.85
Role ambiguity	.92	0.94	0.81