TABLE 5.

Results of multiple regression analysis. β represents a standard partial regression coefficient, and r represents a correlation coefficient. Only explanatory variables for which significant differences were found in any of the items are listed. Bolded figures indicate those with significant differences in β and a correlation coefficient r of 0.3 or more.

Explanatory variables	Satisfaction		Understand		Empathy
	Β	r	β	r	β	r
(L2) System’s own rationale	0.077 ∗∗	0.337 ∗∗∗	0.086 ∗∗∗	0.291 ∗∗∗	0.045	0.325 ∗∗∗
(L3) System’s own experience	0.056	0.006	0.010	−0.045	0.070 ∗	0.014
(L4) Hearsay experience	0.090 ∗∗	0.321 ∗∗∗	0.091 ∗∗	0.315 ∗∗∗	0.140 ∗∗∗	0.353 ∗∗∗
(L5) Similar to user experience	−0.332 ∗∗∗	0.0150	−0.367 ∗∗∗	−0.008	−0.252 ∗∗	0.045
(L8) Show empathy	0.117 ∗∗∗	0.569 ∗∗∗	0.076 ∗∗	0.510 ∗∗∗	0.132 ∗∗∗	0.616 ∗∗∗
(L1′) Empathy with rationale	0.284	0.414 ∗∗∗	0.447 ∗∗	0.365 ∗∗∗	0.098	0.425 ∗∗∗
(L2′) Empathy with own rationale	−0.386	0.348 ∗∗∗	−0.622 ∗∗	0.261 ∗∗∗	−0.248	0.345 ∗∗∗
(L6′) Empathy with own feeling	0.190 ∗∗∗	0.464 ∗∗∗	0.235 ∗∗∗	0.437 ∗∗∗	0.224 ∗∗∗	0.494 ∗∗∗
R-square	0.415		0.384		0.508
Adjusted R-square	0.408		0.373		0.499