Table 2.

Evidence of intended outputs of volunteer navigator activities: changes in patient abilities to access healthcare

Theoretical dimension	Box #, Logic model component	How measured	Baseline	3-month FU n = 54	Paired t-test (n = paired observations)
Ability to perceive	Box 1. Perceives need to attend PHC visit	Qualitative interview; Patient report at follow-up survey	---	---	---
Ability to seek	Box 2. Knows where and when to seek PHC	Survey: Ease of finding health information and identifying the most appropriate source of care.a (4 items, range 1 − 4)	2.72 (0.79) (n = 59)	3.33 (0.55) (n = 51)	t = 4.47, n = 51, p = 0.000
Ability to reach	Box 3. Knows how to get to GP/FP	Survey: Ease of travelling to the clinic (1 item, range 1 − 4)	3.46 (0.96) n = 28	3.98 (0.14) n = 50	t = 2.63, n = 19, p = 0.02
Ability to engage	Box 4. Can engage with primary care	Survey: Ease of explaining needs to health professionals (1 item, range 1 − 4)	3.42 (0.77) N = 59	3.76 (0.56) n = 50	t = 3.26, n = 50, p = 0.002

PHC Primary Health Care, GP/FP General Practitioner or Family Physician

^a1 = not at all easy, 2 = a little easy, 3 = easy, 4 = very easy