Table 3.

Evidence of intended immediate impacts: Patient-reported changes visit experience and enduring relationship (Statistical testing only if > 20 paired observations)

Intended impact: Box #, Logic model component	How measured	Baseline, in last 6 months n = 60	Follow-up, in last 3 months n = 54	Test of difference* (n = paired observations)
Box 6. Healthcare is perceived positively	Discussed most important problem	47.7% (21/44)	69.2% (36/52)	p = 0.12, n = 36
Patient reports that at last visit doctor ‘completely’:	Explained problems well	38.5% (15/39)	60.0% (30/50)	p = 0.02, n = 30
	Seemed to understand the patient	43.2% (19/44)	73.1% (38/52)	p = 0.002, n = 36
	Listened attentively	42.2% (19/45)	80.8% (42/52)	p = 0.002, n = 37
	Patient ‘definitely’ has trust and confidence in health professional seen at last visit	53.3% (24/45)	77.4% (41/53)	p = 0.12, n = 38
Box 7. Enduring relationship with GP/FP/clinic	Patient feels known ‘very well’ as a person by regular doctor	8.3% (2/24)	4.4% (2/45)	n/a
	Regular doctor knows most important health concerns ‘very well’	26.1% (6/24)	48.8% (22/54)	n/a
	Patient feels ‘very comfortable’ discussing any health problem	47.8% (11/24)	85.4% (41/54)	n/a
	The provider knows ‘very well’ the patient’s health concerns	26.1% (6/24)	47.8% (22/54)	n/a

^*McNemar test for binary variables and paired t-test for continuous variables