Table 1.
Subscale | Cronbach’s Alpha | Cronbach’s Alpha on Standardized Items |
---|---|---|
Total PESP Tool | 0.879 | 0.889 |
Expectation Scale | 0.752 | 0.756 |
Complete Care | 0.192 | 0.20 |
Provider Continuity | 0.635 | 0.638 |
Personalized Care | 0.723 | 0.728 |
Other Services | 0.734 | 0.735 |
Satisfaction Scale | 0.878 | 0.889 |
Information | 0.664 | 0.684 |
Provider Care | 0.754 | 0.757 |
Staff Interest | 0.755 | 0.786 |
System Characteristics | 0.819 | 0.809 |