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. 2023 Aug 25;4(8):e232766. doi: 10.1001/jamahealthforum.2023.2766

Figure 2. Quarterly Estimates of the Association of the COVID-19 Pandemic With the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Summary Score by 2019 Overall Stars.

Figure 2.

A plot of the departures of the HCAHPS top-box summary score from what would have been expected had 2018 to 2019 linear and quarterly trends continued, adjusting for patient mix and mode of survey administration, stratified by 2019 overall star ratings. Estimated quarterly pandemic effects are shown as stratified by overall stars in 2019. See Table 2.