Table 1.

Description of participants

Interview #	Place	Type of interview	Educational background
1	H	Hospital MO	Male, 30s; < 5 years at this hospital
2	C	Clinic OM	Female, 40s; professional nurse > 10 years, OM for 1 year
3	H	Hospital MO	Male, 30s; 5 years at this hospital
4	H	Hospital MO	Male, 40s; 15 years at this hospital
5	H	Data capturer	Male, 20s; 2 years as data clerk at this hospital/catchment area
6	C	Clinic OM	Female, 40s; professional nurse for 25 years; OM for 1 year
7	H	Pharmacist	Female, 30s; at this hospital for 3 years
8	C	Clinic OM	Female, 40s; professional nurse; 6 years at this clinic
9 + 10	C	Clinic ENs	Female, 30s; enrolled nurse; 1 year in KSD; 10 years as CHW now EN after 2 years of nursing school Female, 30s; enrolled nurse bTwo interviewees
11	C	Clinic pharmacy assistant	Pharmacy assistant since 2019a
12 + 13	H	Radiographers	Male, 30s; 1 year at this hospital Female, 30s; 5 years at this hospitalb
14	C	Clinic nurse	Professional nurse for 6 yearsa
15	H	Hospital MO	Female, 30s; MO for 5 years. Family Medicine registrar
16	H	Hospital MO	Female, 30s; MO for 15 years
17	C	Clinic OM	Professional nurse for 21 years, OM at this clinic 14 yearsa
18	H	Hospital MO	Male; 30s; at this hospital for 7 years
19	H	Hospital TB nurse	Female, 30s; professional nurse for 4 years

H, hospital based; C, clinic based; MO, medical officer; OM, office manager

^aGender and age not recorded

^bTwo interviewees