Table 1.

Steps of the social accountability intervention [27]

Step	Title	Purpose and description
Step one	Preparatory work	To prepare the necessary institutional and social permissions and approvals required to implement the social accountability process in a community.
Step two	Introduction to local authorities and gatekeepers	To ensure that local authorities and gatekeepers are both aware and supportive of the process.
Step three	Mobilization and introduction of the project to the community members	To spread awareness of the project among the local community and ensure inclusive participation from a wide range of community members.
Step four	Health, rights and civic education with community members	To share information about sexual and reproductive health and rights (SRHR) and entitlements with community members. To work together to explore any perceived gaps or shortcomings in the services they receive. To generate discussion on the local issues that faced by the population.
Step five	Health, rights and standards of care sensitization with health actors	To share information about srhr and entitlements with health providers. To work together to explore any perceived gaps or shortcomings in the services they receive. To generate discussion on key issues faced by local people.
Step six	Prioritization meeting with the community	To ensure that a diverse range of community members identify and rank the most pressing issues related to fp/c information and services in their community.
Step seven	Prioritization with health actors	To ensure that health care providers identify and rank the most pressing issues related to fp/c information and services in their community.
Step eight	Interface meeting and joint action planning	To share the assessments separately generated by community and health actors and then to jointly identify areas for improvement. To develop an action plan to ensure concrete measures are taken to improve services and/or maintain good practices.
Step nine	Regular ongoing monitoring and follow-up	To track if progress has been made in the jointly- agreed action plan, by regularly following up with both the community and health authorities. To present an opportunity to involve high-level duty bearers or third parties in addressing unresolved issues.