Table 2.

Qualitative data from semi-structured interviews of participants

	Patient Caregivers	Burn Providers
Study sample	15	10 (7 surgeons, 2 advanced practice providers, 1 burn registered nurse)
Most common suggestions	• Keep caregiver logged in • Time-stamp photos and messages • Consolidate text messages and pictures • Add push notifications and appointment reminders • Track pain level of child • Add stress-management techniques	• Modify user interface to change to smartphone app to streamline notifications • Link to EHR to streamline charting and billing
Exemplary quotes	• “They respond very quickly” • “It’s just—it’s just better [than] going to the hospital, more efficient, and safe at this point” • “It’s very easy, it means that you don’t have to get your child out of school. You don’t have to put everybody in the car. It’s very convenient”	• “It has the potential to keep patients closer to home to [sic] in the large catchment area, and in a competitive market, it’s one tool you can use to help keep patients close to home” • “I think also in the past, there was a lot of non-HIPAA compliant communication with patients, they should hopefully avoid that” • “If it decreases our clinic volume that could also be a bad thing. It can be, you know, there’s good and bad to everything, so…”