Table 4.
Bottom 10 ranking items, excluded via final adjudication.
| Item | (Round 1 findings) | Favourable votes (%) | |
|---|---|---|---|
| Median priority | MADM | ||
| Members of the team such as house‐keeping staff and cleaners were helpful. | 7 | 1.56 | 30 |
| Members of the team appeared well rested. | 6 | 1.59 | 30 |
| Staff had a good sense of humour. | 4 | 1.68 | 30 |
| I was given a say in whether I was admitted. | 3 | 1.93 | 30 |
| I felt in control of my own situation. | 6 | 1.07 | 22 |
| Waiting in A&E is not too frustrating. | 5 | 2.11 | 22 |
| I was aware of how the urgency of my problem compared to other patients also in A&E. | 4 | 2.11 | 15 |
| Staff recognised if I had a special event such as a birthday. | 2 | 1.82 | 11 |
| The department was not too busy or hectic. | 5 | 2.15 | 0 |
| I could chat or speak with other patients. | 1 | 1.11 | 0 |
Abbreviations: A&E, accident & emergency (ED); MADM, mean average deviation from the median.