Table 4.
Sentiment breakdown of app features. Percentage values correspond to the total number of the reviews for each app.
| Custom topic | Total reviews (N=145,454) | Sentiment breakdown | ||||
|
|
Reviews, n (%) | Positive, n (%) | Neutral, n (%) | Mixed, n (%) | Negative, n (%) | |
| Analysis provided by the authors | ||||||
|
|
Reduce mobile phone use and MMPUa | 31,729 (21.81) | 19,989 (63) | 2856 (9) | 2221 (7) | 6663 (22) |
|
|
Gamification (only in Forest) | 11,468 (7.88) | 5505 (48) | 1606 (14) | 1147 (10) | 3211 (28) |
|
|
Grayscale mode (part of wind down feature in Digital Wellbeing) | 357 (0.25) | 68 (19) | 46 (13) | 43 (12) | 200 (56) |
|
|
Blocking | 9710 (6.68) | 5923 (60) | 971 (10) | 680 (7) | 2136 (22) |
|
|
Goal setting | 7546 (5.19) | 5735 (75) | 679 (9) | 302 (4) | 830 (11) |
|
|
Tracking | 7819 (5.38) | 2815 (35) | 1056 (13) | 938 (12) | 3049 (39) |
| Analysis provided by the software | ||||||
|
|
Design and UXb | 15,565 (10.7) | 8872 (57) | 1557 (10) | 1090 (7) | 4047 (26) |
|
|
Use cases | 9914 (6.82) | 6940 (71) | 991 (10) | 496 (5) | 1487 (15) |
|
|
Customer support | 4585 (3.15) | 2613 (58) | 459 (10) | 459 (10) | 1055 (23) |
|
|
Feature request | 6708 (4.61) | 2616 (39) | 1207 (18) | 805 (12) | 2079 (31) |
|
|
Notification and alerts | 2878 (1.98) | 432 (16) | 403 (14) | 489 (17) | 1554 (54) |
|
|
Advertising | 1517 (1.04) | 349 (23) | 152 (10) | 228 (15) | 789 (52) |
|
|
Privacy | 631 (0.43) | 38 (6) | 38 (6) | 44 (7) | 511 (81) |
|
|
Battery | 231 (0.16) | 39 (16) | 16 (7) | 23 (10) | 152 (66) |
aMMPU: maladaptive mobile phone use.
bUX: user experience.