Table 2.
Reasons for using a particular supplier (denominator is number of times mentioned)
| Type of facility | ADDOs (N=151) |
Pharmacy (N=118) |
Total (N=269) |
|||
| Reason given for using supplier | n | % | n | % | n | % |
| Low price | 93 | 61.6 | 68 | 57.6 | 161 | 59.9 |
| Good customer service | 85 | 56.3 | 50 | 42.4 | 135 | 50.2 |
| Reliable/quick supplies of medicine | 41 | 27.2 | 52 | 44.1 | 93 | 34.6 |
| Geographical proximity/convenient to reach | 30 | 19.9 | 30 | 25.4 | 60 | 22.3 |
| Available on credit/good credit terms | 19 | 12.6 | 36 | 30.5 | 55 | 20.4 |
| Free delivery | 27 | 17.9 | 28 | 23.7 | 55 | 20.4 |
| Reputation for trustworthiness | 37 | 24.5 | 21 | 17.8 | 58 | 21.6 |
| Personal recommendation/connection/relationship with supplier | 18 | 11.9 | 13 | 11.0 | 31 | 11.5 |
| They have a good range of products | 10 | 6.6 | 16 | 13.6 | 26 | 9.7 |
| Always used this supplier | 16 | 10.6 | 8 | 6.8 | 24 | 8.9 |
| Reputation for good-quality products | 11 | 7.3 | 9 | 7.6 | 20 | 7.4 |
| Just trying them out (e.g., they are a new business or have new product) | 4 | 2.6 | 1 | 0.8 | 5 | 1.9 |
ADDOs, accredited drug dispensing outlets.