Table 4.
Summary of HEiDi caller and call characteristics by disposition
| HEiDi Disposition | |||||
|---|---|---|---|---|---|
|
Go to ED Now (n = 2876, 16.7%) |
See FP Now (n = 1512, 8.8%) |
Schedule FP Appointment (n = 6649, 38.7%) |
Self-Manage (n = 6151, 35.8%) |
Total (n = 17,188) |
|
| Number of unique callers | 2871 | 1510 | 6589 | 6115 | 16,891 |
| Mean (SD) HEiDi encounters per caller | 1.00 (0.04) | 1.00 (0.04) | 1.01 (0.10) | 1.01 (0.08) | 1.02 (0.14) |
| 8–1-1 nurse triage | |||||
| Yellow | 1362 (47.4%) | 981 (64.9%) | 4944 (74.4%) | 4409 (71.7%) | 11,696 (68.0%) |
| Red-MD | 1514 (52.6%) | 531 (35.1%) | 1705 (25.6%) | 1742 (28.3%) | 5492 (32.0%) |
| Time of call | |||||
| Day | 1724 (59.9%) | 1173 (77.6%) | 3659 (55.0%) | 3647 (59.3%) | 10,203 (59.4%) |
| Evening | 1036 (36.0%) | 250 (16.5%) | 2798 (42.1%) | 2249 (36.6%) | 6333 (36.8%) |
| Off-hours | 116 (4.0%) | 89 (5.9%) | 192 (2.9%) | 255 (4.1%) | 652 (3.8%) |
| Weekday | 1951 (67.8%) | 1072 (70.9%) | 4614 (69.4%) | 4249 (69.1%) | 11,886 (69.2%) |
| Health concern | |||||
| Gastroenterology (digestive) | 583 (20.3%) | 208 (13.8%) | 1078 (16.2%) | 1012 (16.5%) | 2881 (16.8%) |
| Musculoskeletal (bone, muscle, joint) | 376 (13.1%) | 241 (15.9%) | 894 (13.4%) | 802 (13.0%) | 2313 (13.5%) |
| Neurology | 362 (12.6%) | 160 (10.6%) | 684 (10.3%) | 683 (11.1%) | 1889 (11.0%) |
| Dermatology (skin, hair, nails) | 158 (5.5%) | 147 (9.7%) | 637 (9.6%) | 719 (11.7%) | 1661 (9.7%) |
| Respiratory | 304 (10.6%) | 140 (9.3%) | 604 (9.1%) | 569 (9.3%) | 1617 (9.4%) |
| Other1 | 1093 (38.0%) | 616 (40.7%) | 2752 (41.4%) | 2366 (38.5%) | 6827 (39.7%) |
| Sex, female | 1826 (63.5%) | 1004 (66.4%) | 4346 (65.4%) | 3884 (63.0%) | 11,050 (64.3%) |
| Age (years), mean (SD) | 42.1 (25.3) | 39.2 (23.6) | 38.8 (24.2) | 35.6 (24.3) | 38.2 (24.5) |
| 0–1 years | 194 (6.7%) | 93 (6.2%) | 546 (8.2%) | 670 (10.9%) | 1503 (8.7%) |
| 2–5 years | 154 (5.4%) | 86 (5.7%) | 350 (5.3%) | 442 (7.2%) | 1032 (6.0%) |
| 6–20 years | 237 (8.2%) | 137 (9.1%) | 556 (8.4%) | 569 (9.3%) | 1499 (8.7%) |
| 21–40 years | 863 (30.0%) | 533 (35.3%) | 2315 (34.8%) | 2013 (32.7%) | 5724 (33.3%) |
| 41–65 years | 790 (27.5%) | 422 (27.9%) | 1779 (26.8%) | 1618 (26.3%) | 4609 (26.8%) |
| > 65 years | 638 (22.2%) | 241 (15.9%) | 1103 (16.6%) | 839 (13.6%) | 2821 (16.4%) |
| Attached to FP or practice | 2441 (84.9%) | 1255 (83.0%) | 5578 (83.9%) | 5176 (84.1%) | 14,450 (84.1%) |
| Economic dependency, quintile | |||||
| 1: least deprived | 723 (25.1%) | 411 (27.2%) | 1751 (26.3%) | 1687 (27.4%) | 4572 (26.6%) |
| 2 | 584 (20.3%) | 315 (20.8%) | 1375 (20.7%) | 1307 (21.2%) | 3581 (20.8%) |
| 3 | 495 (17.2%) | 279 (18.5%) | 1245 (18.7%) | 1148 (18.7%) | 3167 (18.4%) |
| 4 | 508 (17.7%) | 269 (17.8%) | 1169 (17.6%) | 1048 (17.0%) | 2994 (17.4%) |
| 5: most deprived | 566 (19.7%) | 238 (15.7%) | 1109 (16.7%) | 961 (15.6%) | 2874 (16.7%) |
| Health Authority | |||||
| Interior | 507 (17.6%) | 211 (14.0%) | 1071 (16.1%) | 937 (15.2%) | 2726 (15.9%) |
| Fraser | 1065 (37.0%) | 541 (35.8%) | 2391 (36.0%) | 2522 (41.0%) | 6519 (37.9%) |
| Vancouver Coastal | 610 (21.2%) | 347 (22.9%) | 1458 (21.9%) | 1375 (22.4%) | 3790 (22.1%) |
| Vancouver Island | 525 (18.3%) | 344 (22.8%) | 1369 (20.6%) | 1042 (16.9%) | 3280 (19.1%) |
| Northern | 169 (5.9%) | 69 (4.6%) | 360 (5.4%) | 275 (4.5%) | 873 (5.1%) |
| Rural location | 491 (17.1%) | 203 (13.4%) | 1010 (15.2%) | 886 (14.4%) | 2590 (15.1%) |
Note: cell values represent count (percentage) or mean (standard deviation) as appropriate
1The “Other” health concern collapses the remaining 18 concerns, with the five most common health concerns displayed in this table. For a full list of health concerns, see Supplemental Table S1