Table 6.
Summary of caller and call characteristics impact on concordance by category of advice (adjusted hazard ratios of multivariate cox regression)
| Variable | Go to ED Now (nevents = 2025) |
Seek FP Care Now (nevents = 625) |
Schedule FP Appointment (nevents = 3091) |
Self-Manage (nevents = 2471) |
|---|---|---|---|---|
| Nurse disposition: Yellow (ref) | – | – | – | – |
| Nurse disposition: Red-MD | 1.10 (1.01—1.20) | 1.09 (0.92—1.30) | 1.078 (0.98—1.16) | 0.89 (0.82—0.97) |
| Age: 21–40 years (ref) | – | – | – | – |
| Age: 0–1 years | 0.86 (0.70—1.07) | 1.17 (0.77—1.76) | 1.19 (1.02—1.39) | 1.09 (0.92—1.28) |
| Age: 2–5 years | 0.97 (0.79—1.20) | 1.24 (0.83—1.83) | 0.89 (0.74—1.08) | 1.48 (1.21—1.80) |
| Age: 6–20 years | 0.96 (0.80—1.15) | 0.83 (0.59—1.16) | 0.95 (0.82—1.10) | 1.49 (1.25—1.77) |
| Age: 41–65 years | 0.90 (0.80—1.02) | 1.13 (0.92—1.40) | 1.09 (0.99—1.20) | 0.89 (0.80—0.98) |
| Age: > 65 years | 1.04 (0.91—1.19) | 1.48 (1.16—1.88) | 1.30 (1.17—1.45) | 0.73 (0.64—0.83) |
| Sex: Female (ref) | – | – | – | – |
| Sex: Male | 1.04 (0.94—1.14) | 0.91 (0.76—1.08) | 0.95 (0.88—1.03) | 0.93 (0.85—1.01) |
| Economic dependency: 1 (least deprived) (ref) | – | – | – | – |
| Economic dependency: 2 | 1.25 (1.10—1.42) | 1.35 (1.06—1.70) | 1.05 (0.94—1.16) | 0.89 (0.80 -1.00) |
| Economic dependency: 3 | 1.07 (0.93—1.23) | 1.08 (0.84—1.40) | 1.09 (0.98—1.22) | 0.93 (0.83—1.05) |
| Economic dependency: 4 | 0.92 (0.80—1.06) | 1.32 (1.03—1.69) | 0.99 (0.89—1.11) | 0.96 (0.85—1.09) |
| Economic dependency: 5 (most deprived) | 0.89 (0.77—1.03) | 1.08 (0.83—1.41) | 1.09 (0.97—1.22) | 0.93 (0.81—1.07) |
| Health Authority: Vancouver Coastal (ref) | – | – | – | – |
| Health Authority: Fraser | 1.16 (1.03—1.30) | 1.11 (0.89—1.39) | 1.05 (0.96—1.15) | 0.98 (0.89—1.09) |
| Health Authority: Interior | 0.86 (0.73—1.00) | 0.87 (0.65—1.16) | 0.79 (0.70—0.89) | 1.25 (1.08—1.44) |
| Health Authority: Vancouver Island | 1.39 (1.21—1.59) | 1.12 (0.88—1.43) | 0.81 (0.72—0.91) | 1.16 (1.02—1.33) |
| Health Authority: Northern | 0.46 (0.35—0.61) | 1.49 (1.02—2.18) | 0.71 (0.59—0.85) | 1.30 (1.04—1.63) |
| Rurality: Urban (ref) | – | – | – | – |
| Rurality: Rural | 0.53 (0.46—0.61) | 1.28 (1.01—1.62) | 1.23 (1.11—1.37) | 0.98 (0.87—1.12) |
| Health concern: Cardiovascular (ref) | – | – | – | – |
| Health concern: Dental/Mouth | 0.90 (0.55—1.46) | 0.68 (0.26—1.79) | 0.89 (0.64—1.25) | 1.53 (0.96—2.43) |
| Health concern: Dermatology | 0.88 (0.68—1.14) | 1.30 (0.82—2.05) | 1.14 (0.93—1.39) | 1.05 (0.82—1.35) |
| Health concern: First Aid | 0.96 (0.70—1.31) | 0.99 (0.54—1.80) | 0.93 (0.71—1.22) | 1.43 (1.07—1.92) |
| Health concern: Gastroenterology | 0.94 (0.80—1.14) | 0.93 (0.59—1.47) | 0.96 (0.80—1.16) | 0.87 (0.68—1.10) |
| Health concern: Gynecology | 0.74 (0.56—0.98) | 0.95 (0.55—1.63) | 0.97 (0.78—1.21) | 1.02 (0.73—1.42) |
| Health concern: Immunology | 0.85 (0.62—1.17) | 0.96 (0.49—1.88) | 1.10 (0.84—1.44) | 0.85 (0.64—1.12) |
| Health concern: Musculoskeletal | 0.92 (0.75—1.13) | 1.02 (0.66—1.58) | 1.01 (0.84—1.22) | 1.20 (0.94—1.53) |
| Health concern: Neurology | 0.98 (0.80—1.20) | 1.32 (0.84—2.06) | 0.912 (0.75—1.12) | 1.13 (0.88—1.46) |
| Health concern: Obstetrics/Postpartum | 0.62 (0.46—0.83) | 1.58 (0.91—2.75) | 1.56 (1.23—1.97) | 0.40 (0.30—0.53) |
| Health concern: Ophthalmology | 1.05 (0.80—1.37) | 0.70 (0.38—1.29) | 1.03 (0.78—1.36) | 1.31 (0.95—1.81) |
| Health concern: Other | 0.78 (0.51—1.20) | 1.28 (0.45—3.69) | 1.09 (0.81—1.46) | 0.96 (0.68—1.35 |
| Health concern: Otolaryngology | 1.05 (0.76—1.46) | 1.27 (0.77—2.09) | 1.19 (0.96—1.48) | 0.91 (0.68—1.22) |
| Health concern: Pediatrics | 0.90 (0.65—1.24) | 1.43 (0.76—2.72) | 0.92 (0.68—1.25) | 0.74 (0.54—1.02) |
| Health concern: Pharmaceutical (Medication) | 0.89 (0.28—2.81) | 0.59 (0.14—2.51) | 1.60 (1.03—2.46) | 0.81 (0.50—1.31) |
| Health concern: Psychology (Mental Health) | 0.71 (0.38—1.31) | 1.20 (0.46—3.18) | 0.88 (0.59—1.32) | 0.53 (0.30—0.93) |
| Health concern: Respiratory | 0.86 (0.70—1.07) | 0.94 (0.58—1.51) | 0.96 (0.78—1.18) | 0.75 (0.59—0.96) |
| Health concern: Urology | 1.02 (0.79—1.32) | 1.38 (0.82—2.30) | 1.17 (0.92—1.48) | 0.77 (0.56—1.06) |
| Health concern: Wellness | 0.78 (0.32—1.91) | 0.812 (0.28—2.37) | 1.60 (0.95—2.68) | 1.49 (0.83—2.69) |
| Attached: Yes (ref) | – | – | – | – |
| Attached: No | 1.01 (0.89—1.15) | 0.92 (0.73—1.16) | 0.76 (0.68—0.85) | 1.22 (1.08—1.37) |
| Weekend: No (ref) | – | – | – | – |
| Weekend: Yes | 1.05 (0.96—1.15), | 0.93 (0.78—1.10), | 0.93 (0.86—1.00) | 0.97 (0.89—1.06) |
| Time of call: Day (ref) | – | – | – | – |
| Time of call: Evening | 1.20 (1.09—1.31) | 0.82 (0.65—1.04) | 1.04 (0.97—1.12) | 0.85 (0.79—0.93) |
| Time of call: Off-hours | 1.02 (0.82—1.28) | 1.13 (0.82—1.56) | 1.01 (0.81—1.25) | 1.19 (0.96—1.48) |
1“Self-Manage” hazard ratios are inversely calculated, i.e., so that higher HRs for all dispositions indicate callers being more likely to be concordant
*Significant at alpha < 0.05
**Significant at alpha < 0.01
***Significant at alpha < 0.001