Table 4.

Health Service.

Health service
Uses	Benefits		Quotes
Recording can be used as evidence of service received.	Greater sense of empowerment for consumers within the health service. Improves health service. Supports patients and clinicians during complaint, compliment, or legal processes.		“But it can also benefit that if something goes wrong, they've got evidence, or you've got evidence.” (P1) “I think it does give a power to the patient, to me, I think. Because again I don’t have to retell what someone says, I can actually be confident that if anyone wants proof, I’ve got it.” (P2) “If there's someone that doesn’t have the best experience or for legal reasons.” (P16)
Concerns	Risks	Quotes
Recording can be used as evidence of service received.	May damage the clinician's career or health service reputation	“Or if you saw something that wasn’t quite right that maybe a medical professional was doing, they could jeopardize their career, yeah, that would not be good.” (P5) “You end up with a court case, sort of thing. Even on Facebook, people have been saying things and—caught out and they've lost their job. I know a person who's lost his job because he made an opinion. It got back to the council. They deemed it racist, and he lost his job.” (P18)