Table 3.

Main findings

Building block	Main themes
Service delivery	• maintaining access to and continuity of care • practical implementation of infection control measures • additional medical and non-medical tasks • compromised patient-physician relationship
Human resources	• shortage of primary care providers • increased workload of primary care providers • education and training of primary care providers
Physical resources	• lack of personal protective equipment (PPE)
Information and research	• content, timeliness and applicability of administrative guidelines • availability of up-to-date clinical information • information provision by authorities and stakeholders
Governance and leadership	• focus of pandemic response measures on hospitals • involvement in primary care policy making • weakly developed primary care system
Financing	no themes emerged