Table 2.

Analysis of factors affecting satisfaction.

Independent variable	B	Standard error	t value	P value
The constant	88.362	5.176	17.070	.000†
Age	1.303	0.801	1.628	.105
Educational level	1.085	1.413	.768	.443
Gender	1.804	1.597	1.129	.260
Appointment	1.817	1.949	.932	.352
Hospital visit history	−1.282	1.739	−.738	.461
Perceived waiting time	−.168	.022	−7.759	.000†
Actual waiting time	−.006	.006	−.925	.356
Expected waiting time	.084	.031	2.757	.006†
Reasonable waiting time	−.159	.061	−2.621	.009†
Tolerance waiting time	.058	0.028	2.031	.043*

^*P<.05

^†P<.01.

a Dependent variable: satisfaction score; b R square = 0.313, adjusted R square = 0.288, F = 12.381, P = .000.