Table 1.

Survey, summary of results for items: identifier, category, question and average rating for staff and students.

Id	Cat.	Items	Staff	Students
Q01	PA	The chatbot function was easily detectable	4.00	3.65
Q02	PA	It was easy to find the chatbot	4.00	3.36
Q03	PQ	Communicating with the chatbot was clear	4.07	3.77
Q04	PQ	I was immediately made aware of what information the chatbot can give me	3.85	3.55
Q05	PQ	The interaction with the chatbot felt like an ongoing conversation	3.92	3.65
Q06	PQ	The chatbot was able to keep track of context	4.07	3.72
Q07	PQ	The chatbot was able to make references to the website or service when appropriate	3.78	4.06
Q08	PQ	The chatbot could handle situations in which the line of conversation was not clear	3.71	3.22
Q09	PQ	The chatbot's responses were easy to understand	4.50	3.99
Q10	PC	I find that the chatbot understands what I want and helps me achieve my goal	3.92	3.67
Q11	PC	The chatbot gives me the appropriate amount of information	3.85	3.76
Q12	PC	The chatbot only gives me the information I need	3.92	3.56
Q13	PC	I feel like the chatbot's responses were accurate	3.92	3.70
Q14	PPS	The interaction with the chatbot felt secure in terms of privacy	4.51	3.50
Q15	TR	My waiting time for a response from the chatbot was short	4.50	4.21