Table 1.
Incidence of Patient Calls Per 6-Month Period Based on Category of Urgency
| Comprehensive Overview of All After-hours Calls | No. Calls in 2021 (Preintervention) |
No. Calls in 2022 (Postintervention) |
Percentage Change in No. Calls | P (P ≤ 0.05) |
|---|---|---|---|---|
| Hospital/nursing/physician calls | 28 (11.9%) | 9 (4.9%) | −67% | |
| Administrative | 22 (9.3%) | 6 (3.3%) | −72% | |
| Emergent | 1 (0.4%) | 1 (.5%) | 0% | |
| Urgent | 5 (2.1%) | 2 (1.1%) | −60% | |
| Patient calls | 208 (88.1%) | 175 (95.1%) | −16% | |
| Administrative | 68 (28.8%) | 60 (32.6%) | −12% | |
| Nonurgent | 118 (50%) | 82 (440.6%) | −31% | 0.005 |
| Urgent | 20 (7%) | 32 (170.4%) | 60% | 0.05 |
| Emergent | 2 (0.85%) | 1 (0.5%) | −50% | 0.56 |
| Total calls | 236 | 184 | −22% | 0.007 |