Table 2.
Incidence of Patient Calls Per 6-Month Period Based on Nonurgent Category
| Nonurgent Patient Call Logs | No. Calls in 2021 (Preintervention) |
No. Calls in 2022 (Postintervention) |
Percentage Change in No. Calls |
P (P ≤ 0.05) |
|---|---|---|---|---|
| Nausea/constipation | 4 (3.4%) | 2 (2.4%) | −50% | 0.32 |
| Pain and medication questions | 32 (27.1%) | 23 (28%) | −28% | 0.23 |
| Bruising/swelling/routine PO discomfort | 18 (15.3%) | 7 (8.5%) | −61% | 0.04 |
| Drain care | 18 (15.3%) | 20 (24.4%) | 11% | 0.78 |
| Garments | 7 (5.9%) | 1 (1.2%) | −88% | 0.03 |
| Dressings/wound/incision care | 11 (9.3%) | 7 (8.5 %) | −36% | 0.35 |
| Misc | 28 (23.7%) | 22 (27%) | −21% | 0.39 |
| Total nonurgent calls | 118 | 82 | −31% | 0.005 |