Table 3.
Incidence of Phone Calls Per 6-Month Period Based on Emergent/Urgent Category
| Emergent and Urgent Patient Call Logs | No. Calls in 2021 (Preintervention) |
No. Calls in 2022 (Postintervention) |
Percentage Change in No. Calls | P (P ≤ 0.05) |
|---|---|---|---|---|
| Emergent | 2 (9%) | 1 (3%) | −50% | 0.56 |
| Hematoma/excessive bleeding | 0 | 1 | 100% | |
| Wound/infection needing surgical intervention | 2 | 0 | −100% | |
| DVTs | 0 | 0 | 0% | |
| Urgent | 20 (91%) | 32 (97%) | 60% | 0.05 |
| Wound/infection | 9 (40.9%) | 25 (75.8%) | 177% | 0.008 |
| Allergies | 5 (22.7%) | 2 (6%) | −60% | 0.25 |
| Mild seroma/hematoma/bleeding | 6 (27.3%) | 5 (15.2%) | −17% | 0.7 |
| Total urgent/emergent calls | 22 | 33 | 50% |