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. 2023 Oct 2;7:e47818. doi: 10.2196/47818

Table 2.

Types of community health worker-patient interactions (N=311).

Interactions Value, n (%)
Medical needs

Reinforcement of general adherence 113 (36.3)

Making or confirming clinical appointments 22 (7.1)

Assessment of need of case management services 18 (5.8)

Assisted patient with insurance or eligibility inquiries 10 (3.2)

Referral to a health agency 1 (0.3)

Arranging for access to medications 2 (0.6)

Other 1 (0.3)
Coaching or teaching

Psychosocial support 45 (14.5)

Education on salt, fluid, or other aspects of dietary intake or nutrition 40 (12.9)

Education on activity 11 (3.5)

Education on medications 7 (2.3)

Education on other aspects of general health 4 (1.3)
Social or basic needs

Transportation for clinical care 14 (4.5)

Referral to a social service agency 8 (2.6)

Referral to social work 7 (2.3)

Assistance with basic needs (eg, housing, food, and electricity) 6 (1.9)

Financial counseling or eligibility for program assistance 2 (0.6)