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. 2023 Oct 14;9(10):e21019. doi: 10.1016/j.heliyon.2023.e21019

Table 2.

Scale reliabilities.

Construct Items Mean St. Dev. Factor Loading Cronbach's Alpha CR AVE
Continuance Intention COI1 5.131 1.199 0.946 0.927 0.954 0.873
COI2 4.667 1.300 0.911
COI3 5.089 1.171 0.946
ICT
Skill
ISK1 4.464 1.304 0.946 0.939 0.961 0.892
ISK2 4.295 1.298 0.956
ISK3 4.224 1.258 0.931
ICT Infrastructure IFR1 4.705 1.245 0.934 0.911 0.944 0.849
IFR2 4.759 1.231 0.936
IFR3 4.713 1.233 0.893
Perceived Usefulness PUS1 4.848 1.373 0.946 0.945 0.965 0.901
PUS2 4.848 1.332 0.957
PUS3 4.684 1.404 0.944
Perceived Ease of Use PEOU1 3.688 1.391 0.882 0.837 0.902 0.754
PEOU2 4.236 1.436 0.882
PEOU3 3.654 1.466 0.840
System Quality SYQ1 4.688 1.304 0.884 0.804 0.884 0.719
SYQ2 4.291 1.373 0.882
SYQ3 4.430 1.293 0.773
Information Quality INQ1 4.498 1.101 0.815 0.845 0.907 0.765
INQ2 4.869 1.294 0.886
INQ3 4.684 1.288 0.919
Top Management Support TMS1 5.025 1.337 0.941 0.932 0.956 0.880
TMS2 4.869 1.339 0.921
TMS3 4.983 1.312 0.951
Service Quality SEQ1 4.527 1.069 0.863 0.882 0.927 0.810
SEQ2 4.620 1.098 0.916
SEQ3 4.506 1.168 0.920