Table 5.
Summary of the results.
| H | Cause | Effect | Coefficient | t-value | p-value | Hypothesis |
|---|---|---|---|---|---|---|
| H1 | ICT Skill | Continuance Intention | 0.064 | 0.855 | 0.393 | Not Supported |
| H2 | ICT Infrastructure | Continuance Intention | 0.035 | 0.414 | 0.679 | Not Supported |
| H3 | Perceived Usefulness | Continuance Intention | 0.496 | 7.318 | 0.000 | Supported |
| H4 | Perceived Ease of Use | Continuance Intention | 0.037 | 0.568 | 0.570 | Not Supported |
| H5a | System Quality | Perceived Usefulness | 0.128 | 2.192 | 0.029 | Supported |
| H5b | System Quality | Perceived Ease of Use | 0.279 | 3.957 | 0.000 | Supported |
| H6a | Information Quality | Perceived Usefulness | 0.714 | 14.273 | 0.000 | Supported |
| H6b | Information Quality | Perceived Ease of Use | 0.388 | 6.020 | 0.000 | Supported |
| H7 | Top Management Support | Continuance Intention | 0.263 | 4.321 | 0.000 | Supported |
| H8 | Service Quality | Continuance Intention | 0.075 | 1.259 | 0.209 | Not Supported |